Refund policy

RETURN & REFUND POLICY

Because each Press Cult set is handmade and made to your selected sizing, all sales are final. I do not accept returns, exchanges, or refunds.

Please make sure your sizing, shape, length, and other order details are correct before placing your order. Press Cult is not responsible for fit issues resulting from incorrect sizing information provided at checkout or discrepancies from virtual sizing. For the most accurate fit, I recommend using a Press Cult physical sizing kit.

DAMAGED ORDERS

If your order arrives damaged in transit, please email ashlynd@presscultnails.com within 24 hours of delivery.

Please include your order number and clear photos of the damaged item(s) and packaging. Once reviewed, I’ll arrange a replacement or other appropriate resolution at no additional cost.

Please do not discard damaged items or packaging until the issue has been resolved, as additional photos or information may be needed.

INCORRECT OR MISSING ITEMS

If you receive the wrong item, something is missing from your order, or I’ve made an error fulfilling your order, please email ashlynd@presscultnails.com within 24 hours of delivery.

I’ll review the issue and arrange a replacement or other appropriate resolution at no additional cost.

CANCELLATIONS & ORDER CHANGES

Because orders may enter production shortly after purchase, cancellations and changes are not guaranteed.

If you need to change your sizing, shape, length, shipping information, or other order details, please contact me as soon as possible. Once work on a made-to-order or custom set has begun, the order cannot be canceled or refunded.

QUESTIONS

For general questions or concerns, DM me on Instagram at @presscultnails or email ashlynd@presscultnails.com.